Refund policy

Our products may be returned or exchanged within 15 days of delivery. Unfortunately, we cannot offer refunds or exchanges after 15 days from the date your order was received.

We offer returns for all ceramic scented candles that remain in their original packaging, unused, and unlit.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Please contact us at info@ruzhan.com to obtain our return address.

We will process your refund within 7 days after the product is returned to our warehouse and the quality of the return is inspected.

We offer refund options: either a refund to the original payment method (minus any processing fees) or store credit for future orders on our website. If you choose store credit, a gift card will be issued via email.

We require all products to be returned in their original packaging to ensure safe transit. If the returned item is not in “like-new” condition, we regret that we cannot accept the return, and you will be responsible for the full cost of the product.